Short Message
BitJilli treats your privacy as its highest priority. This Privacy Policy explains what data we collect, why we collect it, and how it is kept secure. We never sell your information to third parties.
1 Introduction
BitJilli (bitjilli.net) is an international-standard online gaming platform. We believe each user's personal data belongs to them, and protecting it is our responsibility.
This Privacy Policy ("Policy") explains how BitJilli collects, uses, stores, and protects your personal information. This Policy applies to the bitjilli.net website and its associated mobile applications.
By using our platform, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
Applicable Law
BitJilli operates in accordance with international data protection standards. We follow GDPR-inspired principles to uphold user rights.
2 What Information We Collect
BitJilli only collects information that is strictly necessary to provide our services. We do not ask for data beyond what is needed.
Information Collected at Registration
- Full name & date of birth (for age verification)
- Email Address & Mobile Number
- Residential address & country
- Preferred language & currency
- Username & Password (encrypted)
For identity verification (KYC)
- Copy of national ID card or passport
- Recent bank statement or utility bill
- Selfie or Photo (if required)
- Payment Method Details
Automatically Collected Information
| Data Type |
Reason for Collection |
| IP Address |
Verifying geographic location and preventing fraud |
| Browser & Device Information |
Ensuring a consistent experience |
| Login Time & Session Information |
Security Monitoring |
| Gaming History & Transaction Logs |
Dispute Resolution & Legal Requirements |
| Cookies & Tracking Data |
Service Improvement & Personalization |
3 How Your Information Is Used
BitJilli uses your information solely for the purposes listed below — nothing more.
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To ensure smooth operation of gaming, betting, and transactions.
- Customer Support: For resolving your questions, complaints, and issues.
- Security: To prevent fraud, money laundering, and illegal activity.
- Legal Obligations: For regulatory reporting and record-keeping purposes.
- Service Improvement: Analytics to improve your experience on the platform.
- Contact: To send important updates, promotions, and newsletters (with your consent).
- Responsible Gaming: To detect unusual behavior and provide appropriate assistance.
Marketing Communications
We only send promotional emails with your consent. You can withdraw that consent at any time by clicking the "Unsubscribe" link at the bottom of any email or by writing to support@bitjilli.net.
4 Cookies Policy
The BitJilli website uses cookies — small text files stored in your browser that help improve your experience.
Types of Cookies We Use
- Essential Cookies: Essential for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
- Performance Cookies: Used to track page load speed and error monitoring.
- Functionality Cookies: To remember your preferences such as language and theme.
- Analytics Cookies: To understand which pages are most visited (anonymous data).
You can disable non-essential cookies at any time from your browser settings. Note that doing so may limit certain features.
5 Data Sharing & Disclosure
BitJilli never sells your personal information to third parties. However, data may be shared in certain circumstances:
- Payment Processors: Payment gateways such as Bkash, Nagad, and Rocket receive the necessary information to process transactions.
- Identity Verification Provider: Licensed third-party services used to complete the KYC process.
- Law Enforcement: Information may be disclosed under court order or legal obligation.
- Regulatory Authority: Required reports submitted to licensing authorities.
- Cloud Services: Secure cloud service providers used for data storage.
Important
All third-party partners operate under strict data protection agreements with BitJilli and are not permitted to use your information for their own purposes.
6 Data Protection Measures
BitJilli employs industry-leading technology and processes to keep your data secure:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — it is always hashed.
- Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
- Firewall & DDoS Protection: Our servers are protected against cyber attacks.
- Regular Security Audits: Regular penetration testing is conducted by independent third parties.
- Restricted Access: Only authorized staff can access data on a need-to-know basis.
- Data Backup: Regular backups are maintained across multiple secure locations.
In the Event of a Security Breach
In the event of a data breach, we will notify affected users by email within 72 hours and take immediate steps to resolve the issue.
7 Data Retention Period
BitJilli does not retain your data longer than necessary. Retention periods are outlined below:
| Data Type |
Retention Period |
| Account & Personal Information |
5 Years After Account Closure |
| Financial Transaction Records |
7 years as required by law |
| KYC Documents |
5 Years After Account Closure |
| Gaming History |
For the Duration of Active Account + 2 Years |
| Cookies Data |
Up to 2 Years or Until Session Ends |
| Support Conversations |
3 Years |
Once the retention period expires, we securely delete or anonymize your data.
8 Your Rights
As a BitJilli user, you have the following rights over your personal data:
Right to Access
You may request to see what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You can request deletion of your data, provided there is no legal obligation requiring us to retain it.
Right to Portability
You can request a copy of your data in a portable, machine-readable format.
Right to Restrict Processing
You can request that we stop using your information for specific purposes.
Right to Object
You can object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, email us at support@bitjilli.net. We will respond within 30 days.
9 Protection of Minors
BitJilli is strictly for users aged 18 and above. We do not knowingly collect data from minors.
Age is verified at the point of registration. If a user is found to have registered with a false age, their account will be immediately closed and all collected data will be deleted.
For Parents
If you believe your child under the age of 18 has created an account on BitJilli, please contact support@bitjilli.net immediately. We will take prompt action.
10 Policy Changes
BitJilli may update this Privacy Policy as needed. In the event of changes:
- The "Last Updated" date at the top of the page will be revised accordingly.
- You will be notified by email of any significant changes.
- A notice may be displayed when you log in to the platform.
Continued use of the platform after any changes have been made will be considered acceptance of the updated Policy.
11 Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
- Email: support@bitjilli.net
- Live Chat: Via the chat icon in the bottom-right corner of the platform.
- Time: 7 days a week, 9 AM to 12 AM.
We respond to data protection requests within a maximum of 30 days. Urgent matters are typically handled sooner.